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What Governs Your Account on 7upgaming

These legal terms set out the rules between you and 7upgaming — covering how your account is opened, how your data is handled, and how transactions via GCash, Maya, and InstaPay are processed.

Account TermsPrivacy PolicyGCash & Maya Transaction RulesData Retention RightsJurisdiction Conditions
7upgaming What Governs Your Account on 7upgaming
HOW WE HANDLE THIS

Data, Security and Account Policy in Practice

Security and data handling are not abstract commitments here — they are built into the account flow. Here is how each area works in practice, from the moment you register to the point where your withdrawal clears to your e-wallet.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any change to your linked GCash or Maya account triggers a re-verification step before the new wallet is active.

Data Handling

We collect only what is needed to operate your account and process payments. Payment reference numbers from GCash, Maya, and InstaPay are stored securely and never shared with third-party marketers.

Cookie Policy

Cookies on 7upgaming are used for session management and fraud detection — not behavioural ad targeting. You can review and adjust cookie preferences through your browser settings at any time.

Data Retention and Deletion

Account records are retained for the period required by applicable law. Once that period lapses and your account is closed, you can submit a deletion request and we will confirm completion in writing.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Policy questions — whether about your account data, a transaction dispute involving GCash or Maya, or a request to update your registered details — go through the channels below. We handle legal and account queries separately from general support so your request reaches the right team without delay.

Team online

Live Chat

Reach us directly through the live chat widget on your account dashboard. Fastest path for account-level queries, including GCash or InstaPay transaction disputes.

Email Support

Send policy requests, data access queries, or account correction notices to our support email. We respond with a reference number so your request is tracked end to end.

Account Help Centre

The Help Centre covers documented policy positions — account rules, payment terms, and data rights. Start there before raising a formal request to get a faster resolution.

Legal and Policy Questions, Answered Directly

These are the questions we get most often about account rights, data access, and how our terms apply to players in the Philippines. If your question is not here, the support channels above will get you a direct answer.

Yes. Submit a data access request through our support email with your registered account details. We will compile and send your data within the period required under applicable law.

Payment references tied to your GCash and Maya withdrawals are retained only for the legally required period. After that, they are deleted and we confirm this to you in writing upon request.

Access depends on local law and applies only to eligible players in regions where the service is permitted. We restrict accounts where eligibility cannot be confirmed or where local restrictions apply.

We send a notice to the email address on your account before any material change takes effect. Continuing to use the platform after that date means you accept the updated terms.

Raise the dispute through live chat with your transaction reference number. Our team separates payment disputes from general queries so the right person handles your InstaPay or GCash case directly.

Yes. Contact us via email or live chat with the correction details and supporting verification. Changes to linked payment details — GCash, Maya — require an additional OTP step for security.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.