Reference

Terms and Conditions That Cover Your Account

These terms set out what applies when you open and use your 7upgaming account — from how deposits via GCash, Maya, and InstaPay are handled, to account eligibility and what we expect from both sides.

Applies to all account holdersCovers GCash, Maya, InstaPay useSubject to local law and eligibilityUpdated when policy changesContact support for any queries
7upgaming Terms and Conditions That Cover Your Account
CONTACT PATHS

Reach Us About These Terms

If a term is unclear, or if you believe something in your account has been applied incorrectly, our support team is available to help. You can reach us through live chat, email, or our on-site messaging system. We aim to respond to terms-related queries as promptly as we can — complex account or payment disputes may take longer to resolve, but we will keep you informed of progress.

Team online

Live Chat

Open the chat widget from any page in your account. Use this for quick questions about how a specific term applies to your GCash or Maya transaction.

Email Support

Send a detailed query to our support address for account disputes or formal terms clarification. Include your registered account details so we can locate your file.

On-Site Messaging

Log in and use the in-account message centre to raise a terms concern. All correspondence is stored there so you have a record of what was discussed.

HOW WE HANDLE IT

Account Security and Policy Practices

We take the handling of your account data and payment details seriously. When you transact via GCash, Maya, or InstaPay, only the information needed to process and verify that transaction is collected. We do not retain full wallet credentials on our servers. Account security relies on the login credentials you set, and we strongly encourage enabling any two-factor option available in your account settings. If you believe your account has been accessed without your permission, contact support immediately through live chat so we can act quickly.

Data Handling

We collect only what is needed to operate your account and process payments through GCash, Maya, and InstaPay. Data is not sold to third parties.

Account Security

Your login credentials protect your account. If you suspect unauthorised access, use live chat to flag it immediately and we will escalate the review.

Policy Updates

When terms change, we post the updated version at this URL. The date at the top of the page reflects the most recent revision so you always know where you stand.

Requesting Changes

To request correction of your account details or to ask about data we hold, contact support through email or in-account messaging with your account reference.

Questions About Your Account Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and eligibility. If your question is not here, live chat is the fastest route to a direct answer.

These terms apply to anyone who opens an account on 7upgaming. Access depends on whether the service is permitted under local law in your location — eligibility is your responsibility to confirm.

If you do not agree with any section, do not continue using the account. Contact support to request account closure, and we will process it in line with our standard closure procedure.

Our terms apply alongside the individual terms of GCash, Maya, and InstaPay. Each payment provider has its own rules; by using those wallets, you also accept their terms separately.

We update the revision date shown on this page whenever changes are made. Continued use of your account after a revision is posted means you have accepted the updated terms.

Yes. Contact our support team via email with your account reference, and we will provide the version of the terms that was in effect at the time your account was created.

If your account is closed for a terms breach, you can submit an appeal through our email support channel. Include your account details and a clear description of the circumstances you want reviewed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.