Reference

How 7upgaming Handles Your Personal Information

This Privacy Policy covers every piece of information you share when you open an account, make a deposit via GCash, Maya or InstaPay, or contact our support team.

Account data you controlGCash, Maya, InstaPay transaction recordsSecure data storageYour right to access or deletePhilippines-focused handling
7upgaming How 7upgaming Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review, correct or remove the data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat on the site, by email, or through your account settings page. We aim to respond to all data requests within the timeframe required by applicable rules.

Team online

Live Chat

Start a chat session from any page on the site. Identify yourself with your registered account email and state your data request clearly so we can process it without delay.

Email Support

Send your privacy request to our support address listed in your account settings. Include your registered name and the last four digits of your GCash or Maya number for verification.

Account Settings

Log in, go to Account Settings, and use the Privacy section to download your data export or submit a deletion request directly without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply several layers of protection to your account data. SSL encryption covers every page you visit and every form you submit. Payment data from GCash, Maya and InstaPay transactions is handled by those providers under their own security standards and is never stored in plain text on our side. We retain account records for as long as your account is active and for a period after closure as required by applicable rules — after that, data is deleted or anonymised. You can request changes to your stored information at any time through the contact paths described in this policy.

SSL Encryption

Every connection between your browser and our servers is encrypted. This covers account login, deposit flows through GCash and Maya, and any form you fill in on the site.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Active account data is kept while your account is open. After closure, records are held only as long as required by applicable Philippine regulations, then permanently deleted or anonymised.

Third-Party Sharing

We share data only with payment processors — GCash, Maya, InstaPay — needed to complete your transactions, and with authorities when Philippine law requires disclosure. No selling, no data brokers.

Common Questions About Your Privacy Rights

These are the questions we hear most often from account holders about how their information is handled. If your question is not here, contact our support team through live chat or email.

We collect your name, email, contact number and date of birth during registration, plus your device and IP data when you log in. This is used to verify your identity and secure your account.

We record transaction references for your GCash, Maya and InstaPay deposits and withdrawals for reconciliation purposes. Full wallet credentials are handled by those payment providers, not stored on our side.

Yes. Log in, go to Account Settings and use the data export option, or contact support via live chat or email. We process data access requests in line with applicable rules.

Submit a deletion request through Account Settings or by emailing support with your registered name and account details. We will confirm what can be deleted and what must be retained under Philippine law.

Only with the payment processors — GCash, Maya, InstaPay — needed to complete your transactions, and with authorities where required by law. We do not sell personal data to advertisers or data brokers.

We retain records for a period after account closure as required by applicable Philippine regulations. Once that period ends, your data is deleted or permanently anonymised from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.